Once the payment is completed, we will immediately sent out the “confirmation email”. Since email service providers may misjudge our emails as spam, customers are advised to check both their inbox and spam box. 客戶完成付款後會收到「確認訂購電郵」，由於電郵服務供應商可能將我們的郵件誤判為垃圾郵件，建議客戶同時檢查郵箱收件匣及垃圾郵件匣。

(1) Booking products (In-centre lessons, activities, services,…) (1) 預約產品 (面授課堂、活動、服務 …)

(1.1) Once the payment is made, a confirmation email will be sent immediately. 客戶完成付款後，我們將立即發送確認電郵。

(1.2) A download link or password of the product (meeting … etc.) may be included within the order confirmation e-mail. Otherwise, it will be sent within the subsequent e-mail. 產品(會議)的下載連結或密碼可能與確認訂購電郵一同付上，或在隨後另一電郵付上。

(1.3) Basic regulation: cancellations would only be acceptable at least 24 hours before the appointment, no refunds within 24 hours of the appointed time could be made unless the appointee (the lesson tutor for sickness reason … etc.) cannot attend the appointment. Refunds would be made generally be made via the payer’s payment channel. Payers (parents…etc.) should inform us clearly for whom (the student …etc.) the service (tutorials) is to be provided by replying to the confirmation email. Additional regulations and reservation fees will depend on the descriptions of individual products (services). Refunds will not be made to participants who temporarily decided to join a pre-scheduled product (such as webinars). 基本守則: 只有在預約時間最小24小時前才接受取消。除非受約人(例如:課堂導師)沒有應約，預約時間24小時內不接受退款。 付款人(例如:家長)需回覆確認電郵，清楚說明服務(課堂)對象(例如:學生姓名)。我們將参照客戶的入帳渠道退款。額外退款守則及預約費用視乎個別產品(服務)而定。臨時加入事前應有預約安排的產品(例如:網絡研討會)的參與者我們將不予退款。

(1.4) Discipline problem: We (Diamond Education Centre) preserve the right to terminate any ongoing appointments (meetings). These include, but not limited to the cases of malpractice of the appointee (tutor), rudeness or unlawful acts by either side of the participants, unprecedent disturbances such as power blackout or internet disconnections. Our modulators may come in to check if the ongoing appointment is held in an orderly and peaceful manner and request individual participants to leave. Refunds of the ongoing appointment will not be made to any sides in the above cases. In case of any dispute, we (Diamond Education Centre) reserve the right of the final decision. 紀律問題：我們(鑽石教室)保留對任何正在進行的任命(約會)終止的權利。這些包括，但並不限於：被任命者(導師)的不當行為，參與者任何一方的無禮或非法行為，停電或網絡中斷等無法預知的干擾。我們的調解員可能會進場檢查約會是否有條不紊及和平地舉行，並要求個別參與者離開。在上述情況下，正在進行的約會將不會有退款給任何一方。如有任何爭議，我們(鑽石教室)保留最終決定權。，

(2) Downloadbale products (ebooks, documents, videos, software,…) 下載類產品 (電子書、文件、影片、軟件 …)

(2.1) Once the payment is made, a confirmation email will be sent immediately. 客戶完成付款後，我們將立即發送確認電郵。

(2.2) A download link or password of the product may be included within the order confirmation e-mail. Otherwise, it will be within the subsequent e-mail.
產品的下載連結或密碼有可能與確認訂購電郵一同付上，又或在隨後另一電郵付上。

(2.3) If the download link or password is not received within three days, please contact us by email and we will resend it. 若三天內收不到下載連結或密碼，請以電郵方式與我們聯絡，我們會重新發送。